RETURN & REFUND POLICY
OFFICIAL CUSTOMER SATISFACTION & VERIFICATION GUIDELINES
Important Notice: Customers must check the product in front of the delivery person at the time of delivery. If there is any defect or damage, an unboxing/receiving video is mandatory.
- 1. Returns will not be accepted if there is no damage / defect / wrong product.
- 2. The product must be checked in front of the delivery person at the time of delivery.
- 3. If any issue is found after receiving the product, you must contact us immediately.
- 4. Customers must carefully review the product before placing an order.
- We will provide additional pictures/videos upon request.
- If the product does not match the provided pictures/videos, we will accept the return.
- However, after confirming the order, returns will not be accepted for change of mind if there is no issue with the product.
- 5. If there is any problem with the product, you must record a video while Receiving/ unboxing and send it to us.Otherwise, no complaint or return will be accepted.
- 6. The product must be unused and in its original condition.
- 7. To return a product, the customer must send it back by paying the delivery charge.
- 8. We usually provide replacement instead of refund.
- 9. In special cases, if a refund is given, the delivery charge will be deducted.